Refund policy

At La Desiro, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we accept returns and exchanges in accordance with the conditions outlined below.

30-Day Return Policy

You have 30 days from the date of receiving your order to request a return.

To be eligible for a return, the item should be returned in its original condition and with any original packaging or accessories included where applicable. Items that are returned in a condition that prevents them from being resold may not be eligible for a refund.

Returns for Defective or Non-Defective Products

We accept returns for both:

Defective products
Non-defective products

If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible with details of the issue so we can assist you.

Exchanges

We accept exchanges for eligible items.

If you would like to exchange an item, please contact us with your order details and the item you wish to exchange. Availability of the requested replacement may affect whether an exchange can be completed.

How to Request a Return

To start a return or exchange, please contact us at:

Email: mail.desiro@gmail.com
Phone: +1 741-933-1423

Please include your order number and explain whether you are requesting a return or an exchange.

Returns can be completed by mail or at an applicable drop-off location. A return label is included with the package where applicable.

Return Shipping

A return label is included in the package for eligible returns. No restocking fee is charged.

Please follow the return instructions provided with your order to ensure your return can be processed correctly.

Refunds

Once we receive and inspect your returned item, we will process the applicable refund.

Refunds are generally processed within 14 days after the returned item has been received and reviewed.

The time it takes for the refunded amount to appear in your account may also depend on your payment provider or financial institution.

Refund Method

Approved refunds are issued using the original payment method used for the purchase, where possible.

Items That Cannot Be Accepted

Items may not qualify for a return if they are returned outside the applicable 30-day return period or in a condition that is inconsistent with the return requirements described above.

Where applicable, legal rights that cannot be excluded or restricted by a store policy remain unaffected.