Shipping policy

At La Desiro, we aim to provide a straightforward and reliable shipping experience. Please review the information below for details about our shipping area, processing times, delivery estimates, and order cut-off time.

Shipping Destination

We currently offer standard shipping to the United Kingdom only.

Shipping Cost

Standard shipping is free for eligible orders shipped within the United Kingdom.

No standard shipping charge is added at checkout for eligible UK deliveries.

Order Processing

Orders are processed Monday through Friday.

Our typical handling time is:

3–5 business days

Orders are generally prepared for shipment during our regular working days. Orders placed outside our processing days may begin processing on the next working day.

Order Cut-Off Time

Our order cut-off time is:

2:00 PM

Orders placed after the applicable cut-off time may be processed on the following working day.

Transit Time

After an order has been processed and shipped, the typical transit time is:

2–3 business days

Estimated Delivery Time

The estimated total delivery time is:

5–8 business days

This estimate includes the typical handling and transit periods.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the carrier and circumstances outside our reasonable control.

Tracking Information

Where tracking information is available for your shipment, it may be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the shipment has been handed to the carrier.

Delivery Delays

Although we aim to meet the estimated delivery timeframe, delays can sometimes occur.

Possible causes include:

Carrier delays
Weather conditions
Public holidays
Incorrect or incomplete delivery information
Operational disruptions
Other circumstances outside our reasonable control

If your order appears to be delayed, please contact us so we can assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice that your shipping information is incorrect, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist, but we cannot guarantee that shipping information can be changed after an order has been processed or dispatched.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, is incorrect, or appears to have been lost during delivery, please contact us with your order details so we can review the situation and assist you.

For damaged or incorrect items, please provide relevant details and, where appropriate, photographs of the issue.

Returns and Exchanges

If you need to return or exchange an item, please refer to our Return and Refund Policy for information about eligibility, return methods, refunds, and exchanges.

We accept eligible returns within our 30-day return period and do not charge a restocking fee.